Legal notice

1. Company Information

Company Name:
SHAANXI ZHONGSHENG TIANZE FRP TECH CO., LTD.

Business Address:
Emerging Industry Zone, Fufeng County, Baoji City, Shaanxi Province, China

Contact Email:
info@okhealing.shop

Website:
https://okhealing.shop/

2. Business Scope

OKHEALING specializes in the design, manufacturing, and global distribution of carbon fiber and composite material products, including but not limited to:

  • Billiard cues (pool cues, break cues, break jump cues, jump cues)
  • Cue shafts (billiard cue shafts)
  • Cue butts (billiard cue butts)
  • Walking canes

Our products are used for sports, recreational, and mobility assistance purposes.

3. Product Nature & Custom Manufacturing

Many products sold on this website are made-to-order or customized according to customer specifications.

Customization options may include but are not limited to:

  • Custom engraving / text
  • Custom length specifications
  • Custom tip upgrades
  • Custom weight adjustments
  • Custom joint configurations
  • Other personalized modifications

Production begins only after order confirmation and customer specification approval.

4. EU Consumer Rights (Withdrawal Rights)

Customers located within the European Union may be entitled to a 14-day statutory right of withdrawal under applicable consumer protection laws.

This right allows eligible consumers to withdraw from a purchase within 14 days of receiving the goods, subject to legal conditions and exemptions.

5. Exemption for Custom and Made-to-Order Products

Customized, personalized, engraved, modified, or made-to-order products are exempt from the statutory right of withdrawal where permitted by applicable law.

Once production has begun, such products cannot be canceled, returned, refunded, or exchanged unless they are defective, damaged, or incorrect upon arrival.

6. General Liability Disclaimer

We make every effort to ensure that all product descriptions, specifications, and content on this website are accurate and up to date.

However, we do not guarantee that all information is free from errors or omissions, and we reserve the right to modify product details, pricing, and availability without prior notice.

7. Intellectual Property

All content on this website, including product designs, images, text, logos, and branding, is the property of OKHEALING or its licensors and may not be used, copied, or distributed without written permission.

8. Contact & Customer Support

For any questions regarding orders, returns, or legal inquiries, please contact:

Email: info@okhealing.shop
Customer Account Portal: https://account.okhealing.shop